FAQs

ELLAZ BRIDAL FAQs

1. What payment methods do you currently accept? 

     We currently accept payment via Paypal and Credit/Debit Card.

2. How can I check my order status?   

    If you want to track the status of your order, such as where your order is, when you will receive it, whether it has been dispatched, please log in and click My Orders on any page of the website.

3. Are there any additional fees involved in shipping?

    In some cases, your destination country may charge customs duty or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.

4. Where can you ship to?    

   We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

5. What kind of warranty or guarantee do you offer on your products?   

    We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will conduct detailed check of the items to ensure the high quality.

6. What is your Return Policy?

    Customers need to contact EllazBridal.com Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or has a color error, you are qualified to get a full refund. However, if the item is not faulty or it is made in accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.

7. How much will the shipping cost? 

    We have three shipping methods including expedited shipping, standard shipping and super saving shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.

8. How long is the delivery time?

    Currently it takes 11-13 days to make wedding dresses and 6-11 days to make other dresses from the day you place an order. You may check the specific tailoring period on the product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super saver shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. Thank you.

9. How is EllazBridal.com different from other online bridal stores?

    EllazBridal.com goes right to the source to purchase our beautiful gowns. The gowns we sell are of the same high quality as the designers sold in traditional boutiques and by other online retailers. Although we do not sell “designer” labeled gowns, you still get a beautiful bridal gown, without the designer price.