ELLAZ BRIDAL IS ALWAYS SEARCHING FOR THE NEXT BRIDAL SUPERSTAR!
CAREERS AT ELLAZ BRIDAL
Current Positions Available:
- Bridal Sales Consultant
- Alterations
- Client Service Representative
Position: Bridal Sales Consultant
Location: Norfolk VA
Desired start date: As soon as possible
Overall responsibilities: The primary responsibility of the Bridal Sales Consultant is promoting and selling the bride her entire ensemble (Dress, Headpiece and Accessories), providing superior customer services in order to grow sales, profitability and meet financial goals. Other duties include complying with all ELLAZ Bridal standards, polices and procedure and developing advanced product knowledge.
Job Duties:
- Ensure ELLAZ Bridal company policies, procedures, brand and service standards are fulfilled for each customer and their ELLAZ experience is met or exceeded
- Provide courteous service to all customers in accordance with ELLAZ Bridal Standards
- Create a positive environment for all customers, ELLAZ Bridal staff and all vendors
- Provide expert and positive information about dresses/product to the customers
- Meet selling goals by closing sales and meeting conversion goals
- Conduct customer appointments for each customer on time including follow up.
- Assist fellow associates when needed
- Partner with supervisor to address customer and merchandise issues or opportunities in a timely and productive way
- Resolve any issues, in a timely manner and productive solution is achieved
- Complete opening and closing procedures
- Assist with other store projects i.e. inventory & merchandise ticketing as needed
- Ensure that the bridal sales floor, dressing rooms, stock and common areas are kept organized, clean and safe for all associates and customers
Qualifications:
Education:
- High School diploma or equivalent required
- Work experience
Communication:
- Excellent communication skills, written and oral, able to articulate customer and product needs
- Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with staff at all levels of the organization
Leadership:
- Able to demonstrate problem resolution skills
- Demonstrates ability to work flex style and work with a variety of groups including management, creative, executives and hourly work force.
- Demonstrate the highest level of ethics and integrity
Required Skills:
- Be polite, friendly, helpful to both customer and associates
- Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds
- Excellent verbal and written communication skills with attention to detail
- Excellent time management
- Good memorization skills
- Excellent professional interpersonal skills both in person and by phone
- Ability to manage multiple projects independently
- MS Office (word, excel, google docs, power point & email) proficiency
Salary: Commensurate with experience
Positions: Alterations
Location: Norfolk VA
Overall Responsibilities:
- Responsible for fitting/sewing of gowns in the alterations department
- Provide courteous service and perform tasks in accordance with ELLAZ Bridal fitting standards
- Perform the work assigned by managers and supervisors
- Complete fittings/gowns in a productive manner
- Sew/bead bridal gowns with exact accuracy according to pins
Qualifications
- Technical or design degree or 2-3 years equivalent experience
- Good communication and organizational skills
- Reliable, team-player
Job Type: Full time, 4 days a week, Must be available Saturdays, Seasonal Overtime hours.
Location: 10290 Philips Highway, Jacksonville FL
Desired start date: As soon as possible
Overall responsibilities: The Client Services Representative is the company’s first representative of support for customers and ensures they are satisfied with their phone/email experience. The Client Services Representative will mainly answer phones, voicemail, store email and order requests. In addition they will schedule appointments and enter client data.
Client Services Representative Job Duties:
- Provide courteous service to all customers in accordance with ELLAZ Bridal Standards
- Be courteous and pleasant with coworkers and supervisors
- Uphold and practice company policies, procedures and ELLAZ Bridal service standards
- Encourages positive working relationships between departments that enhances the customer experience
- Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
- Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
- Manage/book customer appointments
- Assist clients with the status of their purchases and assist with their questions, needs and order requests
- Complete all necessary data entry. Ensure all administration and client service paperwork is accurate, processed and updated
- Ensure that offices and common areas are kept organized, clean and safe for all employees and customers
- Provide back up support for Reception and Financial Services
Qualifications:
- High School diploma/GED required
- 5+ years in cash handling and customer service
- Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
- Able to demonstrate problem resolution skills
- Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds
- Ability to manage multiple tasks simultaneously while prioritizing
- Detail oriented
- Demonstrate the highest level of ethics and integrity
Required skills:
- Excellent verbal and written communication skills with attention to detail
- Excellent time management
- Excellent professional interpersonal skills both in person and by phone
- Ability to manage multiple projects independently
- MS Office (word, excel, power point & email) proficiency
Salary: $14.00 – $16.00 hourly