We want you to be completely satisfied with your purchase. We promise to make every effort to make your order to your exact specifications. At ELLAZ Bridal, we maintain a very high level of quality assurance. All of our dresses are professionally tailored and carefully packaged. We go through a rigorous process to ensure you are receiving the best quality possible. All orders are thoroughly inspected prior to shipping as it is our primary goal to make sure you are 100% satisfied.
Due to the custom nature of our outfits, ELLAZ BRIDAL does not accept exchanges, refunds or cancellations on any orders. All sales are FINAL. Once an order has been placed and payment has been made, all payments are applied to the dress production and cannot be refunded.
Please note that deposits are non-refundable, and exchanges are granted at the discretion of ELLAZ BRIDAL.