Refund Policy

RETURNS
We want you to be completely satisfied with your purchase. We promise to make every effort to make your order to your exact specifications. At ELLAZ Bridal, we maintain a very high level of quality assurance. All of our dresses are professionally tailored and carefully packaged. We go through a rigorous process to ensure you are receiving the best quality possible. All orders are thoroughly inspected prior to shipping as it is our primary goal to make sure you are 100% satisfied.
Due to the custom nature of our products, ALL SALES ARE FINAL and cannot be returned or exchanged. There is no refund for either Ready-to-Wear gowns {R|T|W} or custom gowns. We begin production of an item immediately it is ordered (i.e., payment has been completed on the item) and payments go directly to the making of an ordered gown, hence payments cannot be refunded.