Please keep in mind that most ELLAZ dresses are made to order to reduce waste and keep the costs low to our customers.
We ship all of our products within the US and to Canada, with the exception of sample dresses, which we can currently only ship within the US. The US Territories we do ship to include, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, and Virgin Islands. We also ship to APO or MPO addresses via USPS.
We ship USPS PRIORITY for most orders within the US, with the exception of swatches and accessories which are shipped USPS. Orders to Canada will be shipped USPS and then transferred to Canada Post. Orders going to Alaska or Hawaii will be shipped via USPS.
PRODUCTION AND SHIP TIME:
Your order is confirmed with our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days. Then, each dress is made-to-order by our tailors. This can take up to 60 days. You can't rush artisan quality work! Your dress is shipped via USPS Priority or FedEx Ground from Norfolk VA. FedEx Ground shipping times vary from 1-10 business days, depending on your region. See the handy FedEx Ground shipping map below to figure out the standard shipping time for your region. Shipping to Canada can take an additional week to go through customs.
Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure custom.
Once your order has been shipped, we cannot change the delivery address nor delivery options. We are not responsible for lost, damaged, or stolen packages.
At this time, we do not offer any expedited shipping. In order to get your dress to you sooner, we offer rush production on many of our styles. Items with lace, heavy beading, and embellishments cannot be rushed because of the delicate material and close attention to detail that our dressmakers need to take in order to make sure everything is perfect! Keep in mind that rush production is not rush shipping. Rush production is an extra fee we charge to push your dress to the head of the line. Rush production is a flat $50 per dress and is nonrefundable for any reason.